Refund and Returns Policy

Returns & Refunds

At Kjahli, every piece is created or curated with care and intention. Because many of our items are custom-made and personalised, we have a clear returns and refunds policy to ensure fairness while protecting the integrity of our handmade and digital products.

Digital Downloads

  • As digital files (such as Custom Moon Phases, Birth Charts, and Sky Charts) are delivered electronically, we cannot accept returns or issue refunds once the files have been emailed, unless of course there is an error on the design or detail that we have overlooked.
  • If you do not receive your download within 72 hours, please check your spam folder or contact us at admin@kjahli.au so we can resend your file.

Printed & Framed Products

  • We do not accept returns for change of mind on custom or personalised items.
  • If your order arrives damaged, defective, or with a printing error, please contact us within 7 days of delivery with photos of the issue, and we will arrange a replacement or refund.

Custom Necklaces & Custom Candles

  • As these are handmade to order, returns are not accepted for change of mind or personal preference.
  • If your item arrives damaged, faulty, or incorrect, please contact us within 7 days of delivery with photos, and we will work with you to resolve the issue promptly.

Products on Backorder

If you have ordered a product that is on backorder, you would have seen a message on the product page stating it is on back order. You should have also received an email stating the same. Items on back order will be shipped as soon as they are available ( usually 2-5 weeks ) . Back ordered products will be sent separately to in stock products.

All Other Products

If your item arrives damaged, faulty, or incorrect, please contact us within 7 days of delivery with photos, and we will work with you to resolve the issue promptly.

Refunds Process

If your item arrives damaged, faulty, or incorrect, please contact us within 7 days of delivery with photos, and we will work with you to resolve the issue promptly.

Refunds Process

  • Approved refunds will be issued back to your original payment method.
  • Refunds may take 5–10 business days to appear in your account depending on your bank or payment provider.

Important Notes

  • Please ensure all personalised details (names, dates, spellings, etc.) are entered correctly at checkout. KJahli is not responsible for errors provided by the customer.
  • Shipping fees are non-refundable except in cases where an item is proven faulty or damaged.
  • If an incorrect shipping address is provided, we cannot guarantee replacements or refunds.

Contact us at admin@kjahli.com.au for questions related to refunds and returns.

GDPR Cookie Consent with Real Cookie Banner 04927e1f-cbb2-4364-8f24-57026f0c5aa6.png 9be3dd35-9a3a-4d55-bdab-c7ac5c4104fc.png i want to change the look of the birth chart wheel on the free generator page. I want it to match the triple moon chart layout (without the flowers of course) the background and logo will stay the layout of the circles and glyphs is what will change Pasted text(1).txt Document i like the outer ring of the free chart, its more just the layout of the glyphs. here is the code snippet for the free chart. I will send the correct image of the triple moon chart e2a49737-98ac-40d6-a6a5-15c9c527e4ca.png Yes — this is the correct reference, and now the difference is very clear. Keep the free chart’s existing outer navy zodiac ring. What I want to copy from this Triple Moon wheel is the interior geometry: Planet glyphs sit in the wide outer interior band, rather than being squeezed right against the zodiac ring. The house-number circle is substantially smaller, creating a clear separation between planets and houses. Planet glyphs are larger and much easier to read. The glyphs have room to breathe instead of appearing like tiny symbols around the perimeter. The aspect lines remain confined mainly to the central house/aspect area. ASC and MC sit cleanly in the planetary band. The radial house/division lines extend outward through the glyph area, like this chart. We retain the free chart's KJAHLI ASTROLOGY logo in the centre — the Triple Moon wheel doesn't have it, but yours will. No flowers, no Triple Moon artwork, no change to the free chart background. So essentially: Free chart outer ring + centre branding + calculations combined with Triple Moon interior circle/glyph/house layout. That will make a huge difference to the readability without changing the identity of your free chart. I have the free-generator code you supplied, so the next job is modifying only its SVG wheel-rendering section, not rebuilding the generator. ok Good. I’ve now located the exact buildWheel(data) section. The current glyphs are being placed at radius 192, then pushed inward by 32 pixels when placements are close; the houses/aspects use a different set of radii. That is the part that needs rebuilding to achieve the Triple Moon layout. I’ll keep the existing outer ring, colours and KJAHLI centre exactly as they are, and change the interior circle proportions and glyph-placement system to match the reference. I have enough now to make the change. ok Done. I’ve changed the actual free-generator snippet so the outer zodiac ring remains as it is, while the inside uses the wider Triple Moon-style glyph band, smaller house/aspect area, larger glyphs and cleaner ASC/MC placement. The existing chart calculations and centre KJAHLI branding are retained. Download the updated full code snippet Replace the current snippet with this version and test your own chart first. Kjahli-Free-Birth-Chart-Triple-Moon-Interior.txt Document Your file library is full. New files won't be saved to your library, but you can still use them in this chat. To store new files for later, free up space or upgrade your storage. Upgrade Manage Library / Kjahli-Free-Birth-Chart-Triple-Moon-Interior.txt
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