Shipping & Delivery Information
At KJAHLI, every order is special. Whether you’re purchasing a personalised keepsake, a meaningful gift or something beautiful for yourself, we want your shopping experience to be as smooth as possible.
Australian Shipping Rates
Shipping charges are calculated according to the product’s shipping class and displayed at checkout.
- Small parcels: $12.95
- Medium parcels: $19.95
- Heavy parcels: $24.95
Your applicable shipping charge will be confirmed before payment.
Estimated Delivery Times
Delivery estimates vary depending on the type of product ordered.
| Product Category | Estimated Delivery |
|---|---|
| Personalised Books | 5–10 days |
| Unframed Prints | 5–10 days |
| Framed Prints | 5–10 days |
| Calendars | 5–10 days |
| Candles & Personalised Jewellery | 10–21 days |
These are estimated delivery timeframes, not guaranteed arrival dates. Personalised and made-to-order items may require additional production time where indicated on the product page.
Delivery times may be affected by public holidays, carrier delays, peak shopping periods or circumstances beyond our control.
Personalised & Made-to-Order Products
Many KJAHLI products are created especially for you using your chosen personalisation details.
Please carefully review names, birth dates, birth times, spelling and other information before submitting your order.
Digital Products & Downloads
Digital products do not require physical shipping and do not incur shipping charges.
Digital products are delivered electronically to the email address provided at checkout or made available through a download link, depending on the product purchased.
Please refer to the individual product listing for the applicable digital delivery timeframe.
Order Tracking
Where tracking is available, tracking details will be provided once your order has been dispatched.
International Shipping
International shipping availability, charges and delivery estimates depend on the destination and product. Where international shipping is offered, applicable charges will be displayed at checkout.
Delivery Questions
If you have questions about your order, delivery times or shipping charges, please contact KJAHLI through our website.
We are always happy to assist with your order.
Where every gift tells a story.
